![]() ![]() The Lyft driver was a Godsend and was very friendly & pleasant and had us picked up within 2 minutes of making the request and got us to the airport in plenty of time to make our flight. I sent letters to all the corporate offices, and so far Viator has only refunded the reservation for the pickup we didn't get (didn't pay for the Lyft ride as I requested), and SuperShuttle said "they'd look into it," but I haven't heard anything further from them. ![]() I don't know who dropped the ball, but this was a very stressful mess & I was traveling with my 81 yr old disabled mother. HORRIBLE customer service from both Viator & SuperShuttle. I had to sign up for and request a Lyft driver at the last minute so we could get back to the airport and not miss our flight. They refused to honor the confirmed reservation and printed ticket I had in my hands from Viator and wouldn't come pick us up. I was told the problem was fixed, but once again, the next day SuperShuttle failed to pick us up and claimed they had no reservation for us. We had return reservations for the next day, so I spent 30 minutes on the phone with Viator that night to insure we wouldn't have this same problem. It was a major hassle making phone calls before SuperShuttle would honor my Viator confirmed reservations & printed tickets and pick us up. I made our reservations through Viator, but SuperShuttle didn't have any of our reservations or confirmations so we weren't picked up. There's a major communications disconnect between Viator & SuperShuttle. The trip last week was prepaid $133 each way. ![]() I have my receipt for the same trip in 2015. SuperShuttle used to be a reliable low cost alternative for transportation. I wrote a message to Supershuttle requesting refund for the trip that I prepaid. Grab it to save now MORE+ Expires soon 212 used Verified Get Code SPRING10 Sale Sign Up and Get Exclusive Offers Get low prices on discontinued products with verified Super Shuttle coupons on PromotionBind. Upon arrival at the hotel, I received a call from the owner of the car company, who arranged travel back to the airport on September 11. 10 Off Take 10 Off on Your Selected Order Find best discounts with this hot Super Shuttle coupon codes. Thee dispatcher informed me that nobody was available to bring me to the hotel. My email confirmed Sept 7, as did the app on my phone. In informed me that they had me scheduled for September 9. When I hadn’t heard from the company the morning of my arrival, standing outside at the airport with my luggage in 100 degree weather, I called dispatcher. My reservation for which I had an email confirmation was for September 7 at 10:45 am. I had a prepaid reservation from Denver airport to Sheraton in downtown Denver. ![]()
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